We
at J & L Self Defense strive to offer our customers
the best products at the best possible prices. Due to
the nature of the products, returns will not be accepted
unless the product is found to be defective or unless
otherwise explicitly stated on the specific J &
L Self Defense product page.
All
returns, refunds, or exchanges must be approved by J & L Self
Defense before any products are returned.
We
have implemented this policy because of the misuse of our former
liberal return policy. A few unscrupulous people have ordered our
products for specific short term uses and then returned the product
in a condition that would not allow us to resell. We test all of
our products before shipping. Your satisfaction is our number one
concern. If you have any question regarding our products, please
contact jlspy-info@jlspy.com or call 304-258-2900 before placing
an order.
RETURN
POLICY: All our hidden cameras, surveillance equipment,
and other hi-tech products are special ordered by the
person ordering and are NOT subject to cancellations.
Due to the nature of our product line, returns will
only be accepted for products damaged upon shipment
to the customer*. All returns must be authorized
by J & L Self Defense before product(s) is returned.
All products must be returned in the original packaging.
J & L Self Defense will replace, refund, or credit
your account for returned product(s) at J & L Self
Defense's discretion.
*Special
exceptions may be made on a case by case basis determined
by J & L Self Defense. In this event, returns are
subject to deductions for shipping costs and a 25% restocking
charge and must be returned within a five (5) day
period from date of receipt of product(s). NO refunds
will be given for products returned without explicit
permission from J& L Self Defense.
Any
return must be authorized by a representative of J & L and under
no circumstances will returns be accepted otherwise. Authorization
and shipping instructions must be obtained from J & L. No returns
will be authorized after five (5) business days of receipt of product(s)
by the customer.
SHIPPING
& HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS
TO RETURN PRODUCTS MUST BE OBTAINED FROM J & L Self Defense
WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE
PRODUCT(S).
WARRANTY:
We guarantee all our products to be free of defects in workmanship
and material for 90 days (unless manufacturer's warranty is longer;
please call) after sale to the customer. We will replace or repair
the product(s) at our option providing there is no evidence of customer
misuse, or alteration. |